
never 1..2..3..4..5 always EMOTION FACTORS People treat each other with respect There is supportive supervision of work Individuals feel personally valued Cooperation with others is a priority Everyone is treated fairly Candid feedback is encouraged Help and support is easily available There is a balance of work and personal life Mistakes are quickly admitted and corrected People are recognized for a job well done KNOWLEDGE FACTORS Responsibilities are clearly communicated Workplace promises are met with action Important information is openly shared There is a clear link between tasks and goals Assumptions are regularly reviewed There is clear accountability for actions Lessons learned are rolled into new actions The organization connects well to other groups Ideas from personnel are taken seriously Knowledge and skills are often upgraded |
| The Index on the right measures how well your organization is doing and what kind of “personality” it has based on what our research and experience has shown are the key factors of successful workplace engagement. WARNING! The engagement factors in our index are what research shows are the most common needs to all workplaces. But people in different sectors of employment place varying levels of importance on each factor. For example, soldiers in a military unit will place a higher priority on some of the 20 factors than accountants working for a tax office, and service sector workers will place a different priority on some factors than those working in a computer software firm. The biggest mistake made in engagement surveys is assuming all 20 factors carry the same weight with all types of employees. Wrong! You can end up spending a lot of energy and resources on attending to a low score on a general engagement survey when in fact that issue is of little concern to most people. To avoid this problem, first ask employees to rank the importance of the 20 factors, and then ask them to rank how good a job the company is doing on delivering on those highly-rated factors (and, of course, I'd be pleased to provide our services to you in both designing and analyzing such a survey). |
| Sopow & Wilde Organizational Consulting |